2010 performance

2010 target 2010 achievement
Customer care Ensure full compliance with the UK Consumer Code, which comes into force on 1 April 2010. Achieved – See the Customer care text in our Homes and communities section
Provide product knowledge training for our UK sales personnel. Ongoing – we encouraged local business unit initiatives during 2010 and will undertake a full review in 2011 to reassess training and induction programmes and requirements.
Draw up a best practice in customer care guidance document for all Taylor Morrison Divisions. Achieved – See the Homeward bound and accompanying documentation in our Customer care section.
Employees Continue to focus on the retention and development of our employees including staff turnover and employee succession plans. Ongoing – See the Training and development text in our employees section.
Provide UK managers with more performance management training. Achieved – See the Training and development text in our employees section
Complete the civil treatment training programme for Taylor Morrison managers and undertake similar training for all remaining employees in the United States. Achieved – See the Focusing on business ethics case study in our Case study section.
Health, safety and environmental management Focus on further developing the competence of our groundworks contractors and supervisory staff in the UK. Achieved – See the UK training text in our Health, safety and environmental management section.
Address the UK-wide industry issue of how to effectively establish the competence of contractors who are tendering for work. Ongoing – See the ‘Ensuring contractor competence’ case study in our Case study section .
Develop a UK Waste and Resources Strategy. Achieved – See the spotlight on Waste and resource efficiency in our Case study section.
Reduce our UK RIDDOR health and safety incident rate by a further 10%. Not achieved. Our UK RIDDOR incident rate increased by 4% in 2010, however this still represents a 20% reduction when compared to 2008 – See the Targets text in our Health, safety and environmental management section.
Reduce UK construction waste to landfill by 10% and increase recycling on site by 5%. Not achieved. We reduced construction waste to landfill by 7.25% – See the Targets text in our Supply chain management section.
Increase recycling on site by 5%. Not achieved. In 2010 we achieved a 4% increase. During 2011 we will be focusing more on reducing waste at source (See the spotlight on Waste and resource efficiency in our Case study section) and increasing the effectiveness of the recycling centres to reduce the percentage of waste taken from the centres to landfill. We are therefore not setting a target for increased recycling on sites for 2011.
Reduce the number of major and reportable incidents that occur in North America each year. Achieved – See the targets text in our Health, safety and environmental management section.
100% of relevant employees should complete their OSHA 10-hour training and 100% of employees should complete their on-line health and safety
training in full.
Achieved.
Supply chain management Continue to focus on reducing UK waste at source and work closely with suppliers to identify ways to reduce or eliminate different types of waste on sites. Ongoing – See the ‘waste’ text in our Health, safety and environmental management section, and Supply chain management section.
Introduce the Lean Construction Process to the two remaining Taylor Morrison Divisions. Ongoing – process introduced in the Denver Division and to be introduced in West Florida in 2011.
Continue to strengthen and improve supplier communication through Taylor Morrison’s Vendor Portal. Achieved – See our Supplier engagement text in our Supply chain management section.