Data Table

Key Performance Indicators and other relevant data that demonstrates our performance in terms of Corporate Responsibility.

2010 2009 2008
General
Number of completions – UK 9,962 10,186 13,394
  – North American housing 4,140 4,755 5,421
– Spain and Gibraltar1 136 225 214
Maintain compliance with the Combined Code Yes Yes Yes
Number of affordable home completions in the UK 1,824 1,709 2,751
Value of charitable donations – Group £199,000 £236,000 £230,000
Value of Section 106 (England) and Section 75 (Scotland) agreements in the UK £92,055m £68,534m -#
 
Customer care
Percentage of customers who would recommend us to friends and family – UK2 86.9% 86.7% 76.8%
– North America3 93.3 91.8 89.9
– Spain 92% 98% 85%
 
Employees
Average number of employees – Group 4,428 4,782 5,415
Annual employee turnover – UK 9% 7% 18%
– North America 8% 6% 10%
– Spain 3% 2% 8%
Percentage of UK site operatives (including sub-contractors) who were CSCS carded by 31 December 98.6% 98.6% 91.0%
Average number of days training per monthly salaried employee – UK (excluding health and safety training)4 1.3 -# -#
– North America 2 -# -#
Number of individuals recruited for the Taylor Wimpey graduate programme 6 8 0
Number of UK management trainees recruited 8 9 7
Number of UK apprentices recruited 40 19 12
 
Health, safety and environmental management
Direct GHG emissions – GHG Protocol Scope 1 (tonnes CO2e) 10,194 11,524 -#
Electricity indirect GHG emissions – GHG Protocol Scope 2 (tonnes CO2e) 19,318 19,078 -#
Other indirect GHG emissions – GHG Protocol Scope 3 (tonnes CO2e) 430,326 424,387 -#
Total CO2 (tonnes CO2e) 459,838 454,989 -#
Number of completed units built to UK Code for Sustainable Homes – Level Three 570 663 -#
– Level Four 0 22 -#
All reportable injuries (injury frequency rate per 100,000 hours worked) – UK 0.235 0.226 0.296
– North America5 0.057 0.210 0.041
– Spain6 0.786 0.481 0.371
Major injuries (injury frequency rate per 100,000 hours worked) – UK 0.051 0.049 0.057
– North America5 0.057 0.000 0.041
– Spain 0.000 0.000 0.093
UK health and safety RIDDOR rate 540 520 680
Percentage of relevant Taylor Morrison employees who completed the OSHA 10-hour health and safety training 100% 100% 100%
Percentage of Taylor Morrison employees who completed their on-line health and safety training in full 100% 99.8% 98.4%
HSE training hours per UK employee – Site operational staff 4 27.1 -# -#
– Support staff (e.g. office based staff)4 6.6 -# -#
H&S on-line training hours per North American employee 6.5 -# -#
Tonnage of construction waste per UK housing unit* – General waste 3.79 4.18 4.50
– Plasterboard waste 0.56 0.51 0.61
– Total construction waste 4.35 4.69 5.11
Percentage of construction waste segregation on UK housing sites – Waste segregated 85% 87% 85%
– Waste recycled 84% 80% 79%
– Waste sent to landfill 16% 20% 21%
Percentage of UK homes built on brownfield land 63% 65% 67%
Percentage of UK sites with biodiversity action plans (SSEAPs) 100% 100% 100%
  1. 1 We completed our exit from the Gibraltar market during 2010
  2. 2 UK figures relate to customer survey scores that were available at the end of December each year
  3. 3 North America customer survey results are out of a possible 100 points. The figures relate to survey scores that were available at the end of December each year
  4. 4 UK training figures cover formal training programmes but exclude additional on-site and on the job training
  5. 5 The injury frequency rate for North America does not include sub-contractors
  6. 6 The injury frequency rate for Spain equates to just three incidents in 2009 and a further three incidents in 2010
  7. # Data not available
  8. * Please note waste targets for 2011 are to be set on tonnage per 1000ft2 build, not tonnage per plot
  9. We had one case of non-compliance with health and safety or environmental legislation during 2010. Taylor Wimpey Spain was fined for not having a particular item of health and safety supporting documentation. We are challenging this decision.